Lockdown learning at Royal Oak

The Coaching Inn Group, which operates The Royal Oak in Welshpool, has used lockdown to build its staff capacity through a series of accredited training courses. 

More than 40 members of the senior management team covering all 18 of the group’s hotels and inns in market towns across the country took the training to help deal with mental health issues.

Head of HR, Chris Moores (pictured), said the lockdown had been really tough for everyone, not least those in the hospitality sector who had faced extreme uncertainty. 

“We put our team at The Royal Oak and all our other hotels at the heart of our core business principles and making sure that we have mental health support available if needed at each of our inns reaffirms our commitment to support our people, he said.

“Meanwhile, all of our teams have begun their virtual return to work training and we are very much looking forward to welcoming all our Welshpool customers back as soon as we are allowed to do so.”