‘Outstanding’ Shropdoc
The service, which extends across the border to our area, is only the second provider in England to receive an overall ‘outstanding’ rating from the Care Quality Commission (CQC).
The CQC inspectors judged the service to be outstanding in three categories inspected - its leadership, care and responsiveness for its patients.
The service was also rated good for its safety and its effectiveness. No other out-of-hours service in England has been so highly rated by the CQC.
Areas of praise in the report included comments such as:
· Staff were motivated and inspired to offer kind and compassionate care and worked to overcome obstacles to achieving this. For example, the provider continued to support the NHS 111 service through a duty of care to their patients and a ‘selfie’ (teledermatology) service facilitated the care for patients in their own home.
· The service used innovative and proactive methods to improve patient outcomes and working with other local providers to share best service.
· Risk management was comprehensively managed through an integrated system and every opportunity was used to learn from incidents and events.
Dr Simon Chapple, Medical Director of Shropdoc, said he was absolutely delighted with the report.
“When you consider the out-of-hours period represents 70 per cent of the time, and that as a provider we have a patient population of 600,000, it’s reassuring to me that despite the scale of what we are doing, we are doing such an outstanding job!” he said.
“I want to take this opportunity to thank the patients we serve, who try their very best to navigate their way through the system. Most of all, I want to thank everyone who works for Shropdoc, I am very proud of them and all they do.”
The full report is available on the CQC website www.cqc.org.uk under Shropshire Doctors Co-Operative.
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