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Arriva sorry for crowded train

 
Created on 06/02/2017 @ 08:00
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It was a tight squeeze on one of the busiest rail journeys of the day this morning as rush hour passengers were boxed into two carriages to Shrewsbury.

One passenger took to Twitter to vent his frustration, forcing operator Arriva Trains into a public apology.

“Two carriages short on one of busiest ‪@ArrivaTW services of day to Birmingham. You can hear the guard’s frustration in his announcements,” said Andrew Charman, who got on the train at Welshpool for Birmingham.

In fairness Arriva was quick to say sorry by replying to customers: “Unfortunately a number of units require repair at present, all available stock is in use. Apologies.”


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