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Rail service below average, rail boss admits

Created on 09/01/2018 @ 12:48
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The rail service to Shrewsbury has been below average, the boss of Arriva Trains Wales has admitted, according to Montgomeryshire Assembly Member, Russell George.

Arriva Trains Wales CEO, Tom Joyner, has said the company is committed to making improvements along the Cambrian Railway.

It follows numerous cancellations along the line, including several on the 7.38am from Newtown to Shrewsbury, which has left students attending college and university stranded, along with other commuters.

Christopher Banks, a student living in Newtown studying in Shrewsbury, reported that cancellations had reached an unacceptable frequency with the 7.38am service cancelled on the 13, 17, 20, 21, 27 and 29 November.

Arriva Trains Wales has already said it will not be applying for the tender to run rail services along the line as part of the Wales and Borders rail franchise.

Mr George said he had taken the matter up with Mr Joyner who had admitted the service had been below average.

“In particular, Mr Joyner confirmed to me that the performance of the 07.38 from Newtown to Shrewsbury was below average and that he was disappointed that the performance was below par especially given that Arriva Trains Wales has one of the best punctuality records in the UK,” he said.

“The odd cancellation once every few months is part and parcel of railway life and whilst aggravating, customers can accept and put up with it.

“But there have been a large number of cancellations or part cancellations recently with no alternative bus service being provided, leaving Cambrian Line passengers totally in the lurch.

“The Cambrian line service is an essential service for regular commuters and students alike and I hope to see a quick improvement in performance and reliability now that the CEO has made a commitment that he will personally oversee the improvement of the company's performance on the Cambrian Line.”

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