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Service Advisor needed

 
Created on 06/06/2018 @ 22:51
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Service Advisor

Based at: J T Hughes Newtown, Pool Road, Newtown, SY16 3BD

Reports to: Senior Service Advisor

Job                     Purpose: You will be responsible for welcoming our customers into the dealership and booking relevant work for our technicians to complete and processing recall/warranty claims

Hours:       Monday – Friday 8.00am-5.30pm

                   Saturday 8.30am- 12.30pm on a rota basis

Key Responsibilities:

An opportunity has arisen at J T Hughes Newtown for a Service Advisor to join our Honda & Mitsubishi Franchise.  Reporting to our Senior Advisor you will be the first point of contact at the dealership.

The role will involve dealing with customers both in person and over the telephone recording our customers’ requirements in a professional and polite manner. Booking/Loading customers vehicles onto the workshop system.  Arranging Service Loan Cars.   You will have good technical knowledge and have the ability to communicate this knowledge to our customers and our vehicle technicians for them to work from.  You will need to ensure excellent customer satisfaction at all times.  You will be required to sell additional services we offer.  You will also be required to process all warranty repair claims and recall work following a full warranty/recall process.

Skills required:

The successful candidate will ideally have a dealership background although this is not essential.  You will be result driven and have the ability to work as part of a team or on your own initiative.  Good Administration & Front of House Skills, you must possess excellent customer service and telephone skills as well as being polite and maintaining a professional manner at all time. Smart Professional Image required.  Full Clean Driving Licence required.

Rewards:

Salary depending on experience. To find out more information about J T Hughes Group please visit our website on www.jthughes.co.uk/vacancies due to the high number of applicants we will only reply if you are required to attend an interview.

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