Royal Oak team celebrates major group award

Jubilant team members at The Royal Oak in Welshpool were today raising a big cheer to their Coaching Inn Group winning a major Which award.

The consumer champion has named them Hotel Group of the Year in the large hotel chains category.

A delighted Chief Operating Officer Adam Charity said they had topped the category satisfaction scale with 81% of guests saying they were likely to recommend the hotel to others.

“Besides all the comforts and facilities that we offer at our Royal Oak Hotel, this fantastic success has also to be due to the always welcoming, can-do attitude and great team spirit enjoyed by our team,” he said.

The accolade reflected the group’s commitment to delivering high-quality, experience-led stays in historic inns across the UK. With more than 1,000 rooms across 36 properties available, said Adam.

“Our ethos has always been to unlock the potential of locations, blending heritage and charm with modern luxury to create unique and memorable stays. Our inns are rooted in local communities and designed to offer hospitality from the heart, and it’s fantastic to see that recognised by guests themselves,” he said.

PICTURED by Phil Blagg (from left): Team members, Jade Ridgeway, Esther Buckley, Zak Salmon, Ryan Desmier; General Manager, Laura Hindle, and Dave Fenner.