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EE problems: This could take a while

 
Created on 27/09/2016 @ 07:14
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Long suffering EE users brace yourself… there is no end in sight for your woes!

As the company’s spin machine appears to have ground to a halt, our local politicians have taken up the case and their early findings are grim.

Glyn Davies, MP, is collating evidence to approach the hierarchy of the company while Assembly Member Russell George has spoken with the company and his feedback makes disappointing reading for users who have faced up to two months without coverage, with many businesses also reporting consistent problems.

While Mr George confirmed what we all now know is overgrown trees blocking the line of sight from mast to mast, the solution seems somewhat complicated.

“I have been informed that overgrown trees are obstructing the line of sight with the mast at Long Mountain and as a result, consent to cut the trees has to be granted from the landowners, the Clwyd-Powys Archaeological Trust, as well as gaining Scheduled Monument Consent from Cadw and a felling licence from Natural Resources Wales,” he said.

“I have been working with all of the organisations concerned to enable works to be carried out as necessary. If this is indeed the issue, then once works have been completed, the service should be restored. I have urged all organisations to work closely together to expedite a resolution to this loss of signal while ensuring that any work on the woodland is done with appropriate care.

“I would welcome any further comments from anyone affected, and would be happy to keep people updated directly by email.”

Mr George can be contacted by email (just in case you can’t get a phone signal) at Russell.George@assembly.wales

EE has been criticised heavily for the way it has handled the problem and even took to a social media employee 'reassuring' customers that something was being done. With that being a week ago, it is not surprising that customers have lost hope.  

 

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