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Warning on rogue window traders on your doorstep

Created on 09/10/2016 @ 08:43
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Residents and businesses in Welshpool are being warned to be cautious of doorstep salesmen offering to install triple glazed windows and carry out fascia board works.
The warning has been issued by Powys County Council’s Trading Standards Service after it had received reports that the salesmen had targeted home in Llandrindod Wells and could move to other towns, including Newtown.
The service is not advising residents to say no to all doorstep calls or phone calls.
If you receive an official caller on your doorstep then always ask to see identification.  If you have any doubts, then ring the organisation to check that the caller is genuine.
Residents who are in contact with vulnerable and older residents should remind them of this advice from time to time.
Cllr John Powell, Cabinet Member for Trading Standards, said: “In these cases the work conducted is usually extremely poor.  Our advice is never to accept work from cold callers and remember the old saying that if it is too good to be true, it usually is.
“Our advice is to never agree to have work done or part with money on your doorstep, always get written quotes from at least two traders before agreeing to any work. Wherever possible use trusted traders who have been recommended by friends and family.”
If potential customers do decide to employ an unknown tradesperson, the council’s Trading Standards Service advice is:
- Check the traders' credentials, particularly any phone number given
- Ask friends or neighbours if they have heard of the firm, and if local, check to ensure their premises are where they say they are
- Ask the trader for references, and if possible view an example of their work
- It is advisable to use a trader who is a member of a trade association, but check the claim with the trade body before employing them
- Ask for a written quotation before going ahead. Make sure the trader's name and address is on it and that the price for the work is clear
- Keep a note of any vehicle details including the registration number
- Never part with money until the work is completed to your satisfaction. Always try to pay by cheque or credit card – never be persuaded into going to the bank or building society to withdraw cash.
If residents would like to report a rogue trader incident and need advice, they can contact Citizen Advice Consumer Services on: 03454 04 05 06.
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