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New electronic system for carers

Created on 16/03/2012 @ 14:08

A new electronic system for recording how Powys County Council’s domiciliary carers and reablement support staff manage their workload has been in introduced.

Using the new mobile phone-based system, staff will ‘log in and out’ when they arrive at and leave a client’s home.  Initially it is operating only in south Powys but once established will be rolled out to the rest of the county by May. 

The council is writing to its clients to explain the new system which is being introduced as part of the council’s Change Plan programme to transform how the authority works.

The technology, while also providing improved management information, will also provide greater security for lone-working staff.  It will also eradicate the task of keying in countless time sheets.

Cllr Rosemarie Harris, Cabinet Member for Social Services, Care and Health, said: “In the past we’ve had to input thousands of time sheets into our systems and these sheets always had to be counter-signed by the person we were helping.  Using this system, the carer calls a certain phone number and the system automatically updates their records.

“We know that we have areas of the county where mobile phones don’t work.  Where this is the case, we will be asking the client if we can use their landline phone to call a freephone number.  I must stress that this will not cost the client as it is a freephone number our staff will ring when they arrive and leave.”

The council employs approximately 250 staff as domiciliary carers/reablement support staff and they provide a wide variety of services to people in their own homes, helping them to live independently.
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